How it works
From your binder to the bench and back.
The whole process, start to finish, including the parts most restoration shops don't put in writing.
The process
Five steps, no guesswork.
You handle two of these. We handle three.
01
Tell us about the card
Name each card exactly — set, number, variant — and enter its declared value. The value sets the card's tier automatically, and the name is how it gets labelled through the whole job.
02
We send the label
Chose our prepaid FedEx label ($35 round trip)? It lands in your inbox. Pack by our guide — most shipping damage we see is avoidable.
03
Intake and photos
We video the box opening and count your cards against the order. Every card is scanned, photographed and labelled before anything touches it. That's the baseline we check our own work against.
04
Restoration
Every card gets Full Service, run in the order the card needs. Cleaning first, structure second, surface last.
05
Inspect and return
Final QC compares the card against its own intake photos. Then it ships back in fresh protection, ready for you to submit.
Step 3, in detail
We photograph your card before we're allowed to like it.
Intake photography isn't marketing. It's the control. Every card is shot under raking light at fixed angles so the flaws are visible and documented before any work starts.
That does two things: it tells the restorer exactly what they're solving for, and it means our final quality check is measured against evidence rather than memory.
- Fixed-angle raking light to reveal surface flaws
- Barcoded to your order and card slot
- Uploaded to your tracker as the job moves
Step 4, in detail
Order of operations matters more than technique.
Cleaning before flattening. Flattening before dent work. Structure before surface. Run those out of order and you set a flaw permanently into the card.
Cards move through controlled humidity and temperature during flattening — not a press and a prayer. That's the difference between a card that lies flat and a card that lies flat for a year.
- Controlled humidity and temperature drying
- Staged process, not a single treatment
- Stop-and-call policy if a card responds badly
Before you ship
Practical questions.
What should I do before I ship?
Sleeve each card and put it in its own top loader — top loaders only, our intake scanners need them. Seal the top loaders in team bags instead of taping them. Don't use rigid mailers, rubber bands or sticky notes, and put your order printout in the box with the order number visible. The pack and ship guide has the full steps.
Can I send multiple cards in one box?
Yes, and you should — bulk pricing kicks in at 5 cards and shipping is simpler. Enter each card separately in the form so each one gets its own slot and label, then ship them together.
What happens if a card doesn't respond to treatment?
We stop and contact you before going any further. Refunds and credits are handled under our Refund & Cancellation Policy.
How do I check on my order?
The submission tracker shows your stage, your intake photos and your estimated completion date. It updates as the order moves through the bench.
Ready when you are.
Start a submission and we'll email you a prepaid label within one business day.