How it works
From your binder to the bench and back.
The whole process, start to finish, including the parts most restoration shops don't put in writing.
The process
Five steps, no guesswork.
You handle two of these. We handle three.
01
Tell us about the card
Pick a value tier, choose your services, and name the card exactly — set, number, variant. That's how it gets labelled through the whole job.
02
We send the label
A prepaid FedEx label lands in your inbox with packing instructions. Follow them — most shipping damage we see is avoidable.
03
Intake and photos
Every card gets a barcode and a photo set under raking light before anything touches it. That's the baseline we grade our own work against.
04
Restoration
Services run in the order the card needs, not the order you picked them. Cleaning first, structure second, surface last.
05
Inspect and return
Final QC compares the card against its own intake photos. Then it ships back in fresh protection, ready for you to submit.
Step 3, in detail
We photograph your card before we're allowed to like it.
Intake photography isn't marketing. It's the control. Every card is shot under raking light at fixed angles so the flaws are visible and documented before any work starts.
That does two things: it tells the restorer exactly what they're solving for, and it means our final quality check is measured against evidence rather than memory.
- Fixed-angle raking light to reveal surface flaws
- Barcoded to your order and card slot
- Uploaded to your tracker as the job moves
Step 4, in detail
Order of operations matters more than technique.
Cleaning before flattening. Flattening before dent work. Structure before surface. Run those out of order and you set a flaw permanently into the card.
Cards move through controlled humidity and temperature during flattening — not a press and a prayer. That's the difference between a card that lies flat and a card that lies flat for a year.
- Controlled humidity and temperature drying
- Staged process, not a single treatment
- Stop-and-call policy if a card responds badly
Before you ship
Practical questions.
What should I do before I ship?
Sleeve the card in a fresh penny sleeve, then a toploader or semi-rigid, then tape the toploader closed with painter's tape — not packing tape directly on the holder. Sandwich it between two pieces of cardboard. The label email has the full instructions.
Can I send multiple cards in one box?
Yes, and you should — bulk pricing kicks in at 5 cards and shipping is simpler. Enter each card separately in the form so each one gets its own slot and label, then ship them together.
What happens if a card doesn't respond to treatment?
We stop and contact you. You're not charged for work we couldn't deliver, and the card ships back at our cost. This happens most often with deep fiber breaks and water damage, which is why we flag those upfront.
How do I check on my order?
The submission tracker shows your stage, your intake photos and your estimated completion date. It updates as the order moves through the bench.
Ready when you are.
Start a submission and we'll email you a prepaid label within one business day.