REFUND & CANCELLATION POLICY

The Mint Workshop Inc

1. Overview

Because every restoration project we take on is custom, labor-intensive, and irreversible, most payments for services provided by The Mint Workshop Inc are final and non-refundable once work has begun.

This policy explains when refunds or cancellations may be available and when they are not.

This Refund & Cancellation Policy is incorporated into, and should be read together with, our Terms of Service.

2. Cancellations Within 24 Hours of Purchase

2.1 You may cancel your order within 24 hours of placing it by emailing us at support@themintworkshop.com with your order number.

2.2 If we approve the cancellation, we may refund your payment minus any non-refundable costs, including but not limited to payment processing fees and administrative intake fees.

2.3 After 24 hours from purchase, orders can no longer be cancelled.

3. After the 24-Hour Cancellation Window

3.1 Once 24 hours have passed since purchase, your order cannot be cancelled. If your cards have been delivered to our facility and checked in but we have not yet begun restoration work, you may contact us, and any accommodation is at our sole discretion.

3.2 If we agree to an accommodation at this stage, we may:

  • Charge an intake and handling fee for time and materials already spent, and

  • Require you to pay for return shipping and insurance before we send the cards back.

3.3 Any refund at this stage will be partial and determined at our sole discretion, based on the amount of work and cost already incurred.

4. No Refunds After Work Begins

4.1 Once we begin restoration work on your card(s), all service fees become final and non-refundable.

4.2 This is because:

  • Restoration is custom and cannot be undone to restore the card to its prior exact condition;

  • Our time, tools, and materials are already invested; and

  • Results are inherently variable and subjective, as explained in our Terms of Service.

4.3 Dissatisfaction with the subjective quality or expectations of the result, or a card not achieving a desired grade or market value, does not qualify for a refund.

5. No Refunds After Services Are Completed

5.1 Once we have completed the Services described in your order—whether or not the result meets your personal expectations—no refunds will be issued.

5.2 For clarity, you are not entitled to a refund simply because:

  • The restoration did not produce your desired improvement;

  • A grading company declined to grade the card or gave a lower grade than you hoped;

  • You or a buyer believe the card’s value did not increase or decreased;

  • You changed your mind about having the card restored.

5.3 We may, at our sole discretion, offer:

  • A complimentary or discounted touch-up,

  • A partial credit toward future services, or

  • Other goodwill gestures,

but such accommodations are entirely voluntary and not guaranteed.

6. Situations Where We May Review a Refund or Credit

6.1 Although refunds are generally not offered after work begins, we may consider a refund, partial refund, or credit if and only if:

  • We clearly failed to perform any of the core services you paid for on a specific card (for example, if a card was never worked on at all by mistake), or

  • There is a documented, significant deviation from what we explicitly promised in writing for that specific order.

6.2 Any such review will be:

  • Conducted at our sole discretion, and

  • Based on our internal records, photos, and documentation.

6.3 If we determine that you have omitted material information, misrepresented the card, damaged it after receiving it back, or otherwise acted in bad faith, you are not eligible for any refund, credit, or redo, as explained in our Terms of Service.

7. Shipping, Insurance & Third-Party Costs

7.1 Fees paid to carriers, postal services, or third-party insurers (e.g., FedEx, Cabrella shipping insurance) are generally non-refundable, as these services are provided by third parties.

7.2 Return shipments are insured by The Mint Workshop Inc. Inbound shipments are covered by Cabrella insurance only where you purchased it with our prepaid FedEx label; otherwise carrier coverage is limited to $100 (see our Shipping Policy). Beyond that coverage, we are not responsible for, and cannot refund, costs or losses related to:

  • Shipping or transit delays;

  • Carrier damage or loss, where the carrier or third-party insurer is responsible;

  • Customs, duties, or import/export fees.

8. Chargebacks, Friendly Fraud & Disputes

8.1 Initiating a chargeback or payment dispute instead of contacting us to resolve a concern in good faith is strongly discouraged and may be treated as friendly fraud as defined in our Terms of Service.

8.2 If you file a chargeback or dispute after receiving Services or cards in accordance with these Terms:

  • You acknowledge that all funds paid to The Mint Workshop Inc may be forfeited;

  • We may provide documentation (photos, emails, shipping records, logs) to your bank, payment processor, or card network to contest the claim;

  • We may decline to provide any further Services to you.

8.3 If we determine that you lied, omitted material information, or falsely claimed non-delivery or damage, you may lose any eligibility for refund, credit, or goodwill assistance and may be subject to the remedies described in our Terms of Service.

9. Legal Rights & Local Consumer Laws

9.1 Nothing in this Refund & Cancellation Policy is intended to limit any non-waivable rights you may have under applicable consumer protection laws in your jurisdiction.

9.2 To the extent there is a conflict between this Policy and any such non-waivable law, that law will govern, but this Policy will still apply in all other respects.

10. How to Request a Review

10.1 If you have concerns about your order, you must contact us within 2 days of receiving your cards, at:

support@themintworkshop.com
Subject line: Order Issue – followed by your order number

10.2 Please include:

  • Your full name and order number;

  • Clear photos or video of the cards as received;

  • A brief explanation of your concern;

  • Any relevant tracking or carrier information.

10.3 We will review your request, compare it with our intake photos and internal records, and respond within a reasonable time. We are not obligated to provide a refund but may, at our discretion, offer a solution as outlined above.