Frequently asked
Everything people ask us.
Grouped by where it comes up. If yours isn't here, email us — we add the good ones.
The basics
Before you submit.
Will restoration hurt my grade?
Grading companies distinguish between conservation and alteration. We use non-destructive methods only — no trimming, no recolouring, no chemical bleaching, nothing added to the card. Grading is at the sole discretion of the grading company and we don't guarantee outcomes.
What can't be fixed?
Deep fibre breaks, water staining, ink and marker, missing card stock, factory miscuts, and scratches that go into the foil layer. Every service page lists its own limits.
How long does it take?
14–20 business days for standard submissions, faster on higher tiers. The clock starts when your cards arrive, not when you order.
What does it cost?
Five tiers, priced by your card's declared value rather than by how much work it needs: Mint $24.99 up to $150, Mint + $49.99 to $400, Grail $64.99 to $800, Grail + $89.99 to $2,000, and Ultra Grail™ $174.99 above that. The submission form highlights the right one as you enter the value. Bulk discounts start at five cards.
Shipping and safety
Getting cards to us.
How do I ship my cards?
We email a prepaid FedEx label after you submit. Penny sleeve, then a toploader or semi-rigid, tape the holder with painter's tape rather than packing tape, then sandwich between cardboard.
Are my cards insured?
Yes, at the level set by your tier, covering both restoration and round-trip shipping. Extended coverage is available at checkout.
Can I send several cards together?
Yes, and you should — bulk pricing starts at 5 cards. Enter each card separately so it gets its own slot, then ship them in one box.
My card is in a slab.
Toggle the slab option and add the cracking fee. We open the holder safely and return the raw card ready to resubmit. The original label can't be preserved.
During and after
Once we have them.
Can I watch the progress?
Yes. Every card is photographed at intake and barcoded. Your submission tracker shows the stage and the photos.
Do you submit to PSA for me?
No, deliberately. You submit directly to PSA, BGS, CGC, SGC or TAG under your own account, so you keep control of declared value and the returned slab.
What if the work doesn't take?
We stop and contact you. You aren't charged for work we couldn't deliver and the card ships back at our cost.
How should I store it afterwards?
Fresh penny sleeve and a rigid holder, out of direct light, somewhere stable in temperature and humidity. Avoid tight binders — that's where most creases come from.
Still not sure?
Send a photo. We'll give you a straight answer on whether your card is worth doing.