Refund policy

REFUND & CANCELLATION POLICY

The Mint Workshop Inc

1. Overview

Due to the highly specialized, labor-intensive, and irreversible nature of card restoration services, all services provided by The Mint Workshop Inc are subject to strict no-refund conditions once work has begun.

This Refund & Cancellation Policy explains when cancellations or limited refunds may be available and when they are not. This Policy is incorporated into, and should be read together with, our Terms of Service.

By submitting any order or sending in cards, you acknowledge and agree to all terms outlined below.

2. Restoration Risks, Limitations & Customer Acknowledgment

2.1 Inherent Risk of Restoration

Card restoration is an inherently risky, experimental, and irreversible process. By submitting your cards, you acknowledge that no outcome can be guaranteed.

2.2 No Guarantees or Warranties

We make no guarantees, representations, or warranties regarding:

  • Final appearance or surface quality
  • Structural integrity
  • Removal or reduction of defects
  • Grading outcomes (PSA, BGS, CGC, etc.)
  • Market value or resale potential

All results are variable and subjective.

2.3 Pre-Existing & Hidden Conditions

Cards may contain hidden or pre-existing issues, including but not limited to:

  • Microfractures or fiber damage
  • Internal delamination
  • Moisture sensitivity
  • Prior alterations or contamination

These may worsen, become visible, or be revealed during restoration.

2.4 Possible Negative Outcomes

You expressly acknowledge that restoration may result in:

  • Creases, bends, or warping remaining or worsening
  • Surface defects such as pinholes, impressions, or texture changes
  • Gloss inconsistencies or print disruption
  • Structural weakening
  • Detectable alterations by grading companies
  • Reduced grading eligibility or market value

2.5 Drying & Environmental Factors

Due to humidity, pressure, and heat processes:

  • Cards may not be fully dried at the time of return
  • Cards may shift, curve, or change shape over time
  • Environmental conditions after return may impact results

We are not responsible for changes that occur after delivery.

2.6 Restoration Limitations

Certain defects may exceed safe restoration limits, including:

  • Deep creases with fiber breakage
  • Severe warping
  • Water or liquid damage
  • Print layer separation

We reserve the right to refuse, limit, or modify services to avoid further damage.

2.7 Assumption of Risk

By submitting your cards, you:

  • Accept all risks associated with restoration
  • Acknowledge outcomes may differ from expectations
  • Agree that you are proceeding entirely at your own risk

3. Cancellations Before Cards Are Shipped

3.1

If you place an order but have not shipped your cards, you may request cancellation by contacting us with your order details.

3.2

Approved cancellations may be refunded minus non-refundable costs, including:

  • Payment processing fees
  • Administrative or intake fees

3.3

We reserve the right to deny cancellation if costs have already been incurred.

4. Cancellations After Cards Arrive (Before Work Begins)

4.1

If your cards have been received but work has not started, you may request cancellation.

4.2

If approved, we may:

  • Charge an intake/handling fee
  • Require payment for return shipping and insurance

4.3

Any refund will be partial and issued at our sole discretion.

5. No Refunds After Work Begins

5.1 Finality of Services

Once restoration work begins, all service fees are final, earned, and non-refundable.

5.2 Acknowledgment of Variability

You acknowledge that:

  • Results are not guaranteed
  • Improvements are not guaranteed
  • Defects may remain, worsen, or newly appear

5.3 No Outcome-Based Claims

Dissatisfaction based on any of the following does not qualify for refunds, disputes, or reversals:

  • Visual outcome
  • Remaining imperfections
  • New or worsened defects
  • Grading results
  • Changes in value

6. No Refunds After Services Are Completed

6.1

Once services are completed, all sales are final.

6.2 No Performance Guarantees

We do not guarantee:

  • Specific improvements
  • Grading results
  • Increased value

6.3 Customer Responsibility

You acknowledge that:

  • You chose to proceed despite known risks
  • Restoration outcomes are unpredictable
  • Results vary from card to card

6.4 Limitation of Liability

To the maximum extent permitted by law, The Mint Workshop Inc:

  • Is not liable for dissatisfaction with results
  • Is not liable for changes in condition
  • Is not liable for grading outcomes or resale value

7. Shipping, Insurance & Third-Party Services

7.1

Shipping, carrier, and insurance fees are non-refundable.

7.2

We are not responsible for:

  • Carrier delays
  • Lost or damaged packages in transit
  • Third-party service failures
  • Customs or import/export fees

8. Chargebacks, Friendly Fraud & Disputes

8.1

You agree to contact us first to resolve any concerns before initiating a chargeback.

8.2

By placing an order, you confirm that you:

  • Read and agreed to this Policy
  • Accepted all restoration risks
  • Understood services are non-refundable once started

8.3

If a chargeback or dispute is filed, we may submit evidence including:

  • Intake and post-service photos
  • Documentation of work performed
  • Communication records
  • This Policy

8.4

Chargebacks based on dissatisfaction with outcome, after agreeing to these terms, may be considered bad-faith or fraudulent disputes.

8.5

We reserve the right to:

  • Deny future service
  • Pursue recovery of funds
  • Take further action as permitted by law

9. Situations Where We May Review a Refund or Credit

9.1

We may consider a refund or credit only if:

  • A paid service was clearly not performed at all, or
  • There was a significant and provable deviation from a written promise

9.2

Any review is:

  • Conducted at our sole discretion
  • Based on internal documentation and records

9.3

No refunds or credits will be issued in cases of:

  • Customer misunderstanding of risks
  • Subjective dissatisfaction
  • Market or grading outcomes

10. Governing Law, Venue & Dispute Resolution (New Jersey)

10.1 Governing Law

This Policy and any dispute arising out of or related to our services shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

10.2 Venue

You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in New Jersey, and you consent to the personal jurisdiction of such courts.

10.3 Mandatory Arbitration (Optional but Strongly Recommended)

At our sole election, any dispute, claim, or controversy arising out of or relating to our services may be resolved through binding arbitration in the State of New Jersey, rather than in court.

You agree to waive:

  • The right to a jury trial
  • The right to participate in class actions or class arbitration

10.4 Prevailing Party Fees

In any dispute permitted to proceed in court, the prevailing party shall be entitled to recover reasonable attorneys’ fees, costs, and expenses to the extent permitted under New Jersey law.

11. Legal Rights

Nothing in this Policy is intended to limit any non-waivable rights under applicable law. Where such laws apply, they will govern only to the extent required.

12. How to Request a Review

To submit a concern, contact us within [7–14 days] of receiving your cards:

Email: [Your Email]
Subject: Order Issue – [Order Number]

Include:

  • Full name and order number
  • Clear photos/videos
  • Description of concern

We will review and respond within a reasonable timeframe. Any resolution is at our sole discretion.

13. Affirmative Acceptance of Terms

13.1 Binding Agreement at Checkout

By placing an order, submitting payment, or sending in any card(s), you affirmatively acknowledge and agree that you have:

  • Read this Refund & Cancellation Policy in full
  • Understood all restoration risks outlined herein
  • Accepted that restoration is irreversible and outcomes are not guaranteed
  • Accepted that defects may remain, worsen, or newly appear
  • Agreed that all services are non-refundable once work begins
  • Agreed to all limitations of liability and dispute terms

13.2 Electronic Acceptance Equals Signature

You agree that:

  • Checking the acceptance box at checkout,
  • Completing your purchase, or
  • Submitting your order through our website

constitutes a legally binding electronic signature under applicable law, including the New Jersey Uniform Electronic Transactions Act and the federal Electronic Signatures in Global and National Commerce Act.

13.3 No Claims of Non-Acceptance

You expressly agree that you may not later claim that:

  • You did not read these terms
  • You did not understand the risks
  • You were unaware of the no-refund policy

Failure to read this Policy does not invalidate your agreement.

13.4 Condition of Service

Acceptance of this Policy is a strict condition of service. If you do not agree, you must not submit your cards.