Shipping Policy (Inbound + Return Shipping)
Effective date: 01/01/2026
This Shipping Policy applies to all orders and mail-in submissions to The Mint Workshop ("we," "us," "our"). By placing an order or sending items to us, you agree to these shipping terms.
SHIPPING, INSURANCE & RISK OF LOSS
The Mint Workshop Inc. may provide customers with a 2-Day FedEx inbound shipping label for convenience. Customers may alternatively choose to use their own carrier, shipping label, insurance provider, or shipping method at their sole discretion.
Regardless of shipping method selected, customers are solely responsible for securely packaging all submissions and for selecting any desired shipping insurance or coverage.
Inbound shipments sent using The Mint Workshop Inc.’s provided label are insured up to a maximum of $500 unless otherwise agreed in writing. This is standard industry practice similar to shipping policies used by major grading companies including Professional Sports Authenticator (“PSA”).
Insurance coverage for the full declared value applies only to outbound return shipments arranged by The Mint Workshop Inc.
If a customer chooses to use their own shipping carrier, label, or insurance provider for inbound delivery, all risk of loss, theft, delay, or damage in transit remains solely with the customer and/or carrier until the package is marked delivered to our facility.
Once outbound return shipments are transferred to the carrier and scanned as accepted, risk of loss transfers to the customer subject to any applicable carrier insurance coverage purchased for the shipment.
The Mint Workshop Inc.’s responsibility for outbound shipments ends upon carrier-confirmed delivery, including delivery scan, GPS confirmation, signature confirmation, or equivalent proof of delivery. We are not responsible for carrier delays, misdeliveries, porch theft, weather-related delays, or other shipping events outside our reasonable control.
1) Key Definitions
Inbound Shipment: Your package traveling to our shop.
Return Shipment: Your package traveling back to you after service is completed.
Declared Value: The value you state (or choose via coverage/insurance option) for shipping protection.
2) Responsibility & Risk of Loss (Important)
You are responsible for selecting the shipping method and coverage level that matches your items’ value and risk tolerance.
Inbound risk: You (the customer) assume all risk of loss, theft, or damage until your package is marked “Delivered” to our return address by the carrier tracking system.
Return risk: Once we hand your return package to the carrier and it is scanned as Accepted, risk of loss shifts to the carrier and is limited to the coverage/insurance level you selected (or provided).
Shipping fees (including any included carrier coverage) are not a substitute for insurance. If you choose lower coverage than your item’s value, you accept that you may not be fully reimbursed if a shipping incident occurs.
3) Shipping Options We Offer in Checkout
We offer shipping options designed for restoration submissions. Availability may depend on your location and order details.
Option A: Our Round-Trip Shipping (Recommended)
This option covers:
Coverage/insurance level: You must select a coverage level (if offered) that reflects your item’s value. If you do not select adequate coverage, you accept the risk of under-coverage.
Note: “Round-trip shipping” refers to labels and shipping service. Any coverage/insurance is only to the extent specified at checkout and subject to the carrier’s rules, exclusions, and claim process.
Option B: Customer-Provided Label (Ship Using Your Own Label)
If you choose to provide your own inbound label:
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You are responsible for carrier selection, service speed, signature requirements, and insurance/coverage for the inbound shipment.
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We are not responsible for loss, theft, or damage that occurs in transit on the way to us.
For the return shipment, unless you also provide a prepaid return label that we accept, return shipping will be billed/handled based on your chosen return option at checkout.
Option C: Ship Completely On Your Own (Inbound + Return)
If you ship to us and arrange your own return shipping (for example, you include a prepaid return label in the box or email us one we approve):
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You are fully responsible for the shipping service, insurance/coverage, and claims process for both directions.
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We are not liable for theft, loss, or damage in transit in either direction.
4) Insurance / Coverage Terms
Any shipping protection is governed by the carrier’s policies and exclusions (for example: improper packaging, insufficient documentation, prohibited items, misdeclared value, etc.).
Coverage typically reimburses up to the purchased/declared amount only if the carrier approves the claim.
We do not guarantee that the carrier will approve a claim, but we will provide reasonable documentation we have available (see “Claims Process” below).
Choosing coverage is your responsibility. If your cards are valuable, choose a shipping method with a signature requirement and coverage that matches your declared value.
5) Packaging Requirements (Required for Acceptance)
To reduce risk of damage, you agree to package items safely. At minimum:
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Cards must be protected in penny sleeve + semi-rigid/toploader, then secured so they cannot move.
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Use rigid outer protection (cardboard sandwich) for multiple cards.
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Use a sturdy box for slabs or higher-value shipments (avoid thin mailers).
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Include sufficient padding to prevent movement (bubble wrap/packing paper).
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Do not use packaging that can bend/crush easily.
If packaging is clearly inadequate, we may:
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photograph the condition,
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request repackaging approval for return, and/or
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charge for upgraded packaging/handling where needed to safely return your items.
6) Address Accuracy & Delivery Issues
You are responsible for providing a correct, deliverable shipping address.
If a package is returned to us due to address error, refusal, or failed delivery attempts, you are responsible for any reshipment costs.
If you move or need an address change, contact us immediately at your support email address. Address changes may not be possible once a label is created or a package is in transit.
7) Processing Time vs Shipping Time
Restoration/processing time begins after your package is delivered to our shop and logged in. Shipping transit time is separate and not included in turnaround estimates.
8) Lost, Stolen, or Damaged Packages — Claims Process
If your inbound package has an issue:
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Claims must be filed by the party who purchased the label/coverage (often the sender).
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If you used our label and we are the purchaser, we can assist with the claim process, but reimbursement is limited to the coverage level selected and carrier approval.
If your return package has an issue:
Contact us within 48–72 hours of the tracking showing “Delivered” if:
To support any claim, you must:
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Keep all packaging (box/mailers, inserts, padding).
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Provide photos/video of the package exterior (all sides), label, and interior packing before removing items.
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Provide a written description of what occurred.
If packaging is discarded or documentation is not provided, carriers frequently deny claims—this is outside our control.
9) Limitation of Liability
To the fullest extent permitted by law:
Our responsibility for shipping incidents is limited to:
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the coverage/insurance level you selected and paid for, or
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if no coverage was selected, the carrier’s included coverage (if any),
and only if a claim is approved by the carrier.
We are not responsible for consequential losses, market value changes, emotional distress, or lost profits arising from shipping incidents.
