Shipping policy

Shipping Policy (Inbound + Return Shipping)

Effective Date: January 1, 2026

This Shipping Policy applies to all orders, services, and mail-in submissions to The Mint Workshop Inc. ("The Mint Workshop," "we," "us," or "our"). By placing an order, purchasing services, or submitting items to us, you acknowledge that you have read, understood, and agree to these shipping terms.

1. Key Definitions

Inbound Shipment: A package traveling from the customer to The Mint Workshop.

Return Shipment: A package traveling from The Mint Workshop back to the customer after services have been completed.

Declared Value: The value assigned by the customer at the time the order or submission is originally placed. Declared Value is used for shipping protection selections, claim evaluations, reimbursement calculations, and any goodwill accommodations.

2. Shipping, Carrier Coverage & Claims Assistance

The Mint Workshop provides shipping labels for both inbound submissions and outbound return shipments.

Inbound shipments include up to $500 of carrier coverage. Return shipments are shipped using the shipping protection option selected during checkout.

If a package is lost, stolen, delayed, or damaged during transit, The Mint Workshop will work with the customer and the carrier to investigate the issue and assist with the claims process whenever reasonably possible.

Carrier claims are the primary method of recovery for shipping-related losses. Any approved claim payments remain subject to the carrier's review, terms, conditions, exclusions, and claim procedures.

The Mint Workshop understands that shipping issues occasionally occur despite everyone's best efforts. If a claim is denied despite evidence of a legitimate loss, theft, or damage, The Mint Workshop may review the circumstances and, at its sole discretion, provide additional assistance or accommodations on a case-by-case basis.

Additional details regarding claims, reimbursement limitations, declared values, and goodwill assistance are outlined in Sections 8 through 11 of this Shipping Policy.

3. Packaging Requirements

Customers are responsible for securely packaging all submissions prior to shipment.

At minimum:

  • Cards should be placed in penny sleeves and semi-rigid holders or toploaders.

  • Multiple cards should be secured with rigid outer protection.

  • Slabs and higher-value items should be shipped in sturdy boxes.

  • Adequate padding should be used to prevent movement during transit.

  • Packaging that bends, crushes, or provides insufficient protection should be avoided.

If packaging is clearly inadequate, The Mint Workshop reserves the right to:

  • Photograph the package condition upon receipt;

  • Upgrade packaging for return shipment if necessary; and/or

  • Charge reasonable packaging and handling fees required to safely return items.

4. Address Accuracy

Customers are responsible for providing accurate and deliverable shipping information.

If a shipment is returned due to an incorrect address, refusal, failed delivery attempt, or other customer-related delivery issue, the customer is responsible for any reshipment costs.

Address changes may not be possible once labels are created or shipments enter transit.

5. Processing Time vs. Shipping Time

Turnaround estimates begin only after submissions have been delivered to and logged by The Mint Workshop.

Shipping transit time is separate from processing time and is not included in turnaround estimates.

6. Responsibility During Transit

For inbound shipments, responsibility for transit-related events remains with the carrier until the package is marked as delivered to The Mint Workshop's facility.

For return shipments, responsibility for transit-related events remains subject to the carrier's shipping services, tracking records, delivery confirmations, and claims procedures after the shipment has been accepted by the carrier.

The Mint Workshop is not responsible for carrier delays, weather events, routing interruptions, service disruptions, or other circumstances outside of our reasonable control.

7. Insurance & Carrier Coverage

All shipping protection and reimbursement rights are governed by the applicable carrier's policies, terms, exclusions, and claim procedures.

Coverage may be denied by a carrier for reasons including but not limited to:

  • Improper packaging;

  • Insufficient documentation;

  • Prohibited items;

  • Misdeclared values;

  • Carrier policy exclusions; or

  • Other circumstances determined by the carrier.

The Mint Workshop cannot guarantee approval of any carrier claim but will provide reasonable supporting documentation in our possession when requested.

Customers are responsible for selecting shipping protection that accurately reflects the value of their items.

8. Lost, Stolen, or Damaged Packages

Inbound Shipments

If an inbound shipment is lost, stolen, delayed, or damaged during transit:

  • The Mint Workshop will reasonably assist with the carrier claim process.

  • Any reimbursement available through an approved carrier claim shall be limited to the amount approved and paid by the carrier.

  • Claim outcomes remain subject to carrier review and approval.

Return Shipments

If a return shipment is lost, stolen, delayed, damaged, arrives tampered with, or contains missing contents:

  • Notify The Mint Workshop within seventy-two (72) hours of delivery confirmation or as soon as reasonably possible after discovery.

  • Retain all original packaging materials.

  • Provide photographs or video of the exterior packaging, shipping labels, interior packaging, and contents.

  • Provide a written description of the issue.

Failure to preserve packaging or provide requested documentation may negatively affect the carrier claim process.

Delivered Packages

Once a package has been marked delivered by the carrier through delivery scans, GPS confirmation, signature confirmation, photographic confirmation, or other equivalent proof of delivery, the carrier's delivery records shall be considered evidence of completed delivery.

Packages reported lost, stolen, or missing after carrier-confirmed delivery will be reviewed on a case-by-case basis in accordance with Sections 9 through 11.

9. Declared Value & Reimbursement

The customer's Declared Value at the time the order or submission is originally placed shall be final and controlling for purposes of determining:

  • Carrier claim values;

  • Reimbursement amounts;

  • Replacement values;

  • Store credits; and

  • Goodwill accommodations.

Under no circumstances will The Mint Workshop recalculate, increase, or decrease any amount based upon:

  • Current market value;

  • Historical market value;

  • Auction results;

  • Sales history;

  • Price guide updates;

  • Population report changes;

  • Grading trends; or

  • Any past, present, or future market data.

Any reimbursement, replacement, store credit, or goodwill accommodation shall be based upon the customer's Declared Value at the time of submission.

10. Goodwill Assistance

Nothing in this Shipping Policy obligates The Mint Workshop to provide reimbursement, replacement services, store credit, compensation, or any remedy beyond amounts approved and paid through a carrier claim.

However, if a carrier denies a claim despite evidence of a legitimate loss, theft, or damage, The Mint Workshop may, at its sole discretion, review the circumstances and provide additional assistance.

Such assistance may include:

  • Requesting additional carrier review;

  • Assisting with appeals;

  • Store credit;

  • Replacement services; or

  • Other accommodations deemed appropriate by The Mint Workshop.

Any goodwill assistance:

  • Is voluntary;

  • Does not constitute an admission of liability;

  • Shall not expand or modify The Mint Workshop's obligations under this Shipping Policy;

  • Shall not establish a precedent for future claims; and

  • Shall remain subject to the customer's Declared Value at submission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, The Mint Workshop's liability for any shipping-related claim shall not exceed:

  • The amount recovered through an approved carrier claim; or

  • Any voluntary goodwill accommodation provided pursuant to Section 10.

The Mint Workshop shall not be liable for consequential, incidental, indirect, special, punitive, or exemplary damages, including but not limited to:

  • Lost profits;

  • Market fluctuations;

  • Diminished collectible value;

  • Lost investment opportunities;

  • Emotional distress; or

  • Any other economic or non-economic losses arising from shipping incidents.

Any assistance voluntarily provided under Section 10 shall not waive, modify, or limit the protections and liability limitations contained within this Shipping Policy.